The Luxembourg Outsourcing Control Department is a key function within Amundi Luxembourg S.A. responsible for Governance and Management of the strategic Outsourced Providers entrusted to perform Custody, Fund Administration and Transfer Agent Services to the Amundi Luxembourg Funds range.

With a dual reporting line, first to the local Management Company, the function is also part of the Global Outsourcing Control organisation. Outsourcing Control is the point of reference for addressing all the requests / service issues escalated by other Amundi companies to the Luxembourg service providers

The team ensures - in accordance with agreed standards (Operating Memorandums, SLAs and KPIs) - the accurate carrying out of activities performed by the external service providers.

Outsourcing Control supports the management of Amundi Luxembourg in the main strategic and commercial initiatives.

In this role the candidate will have the following duties and responsibilities:

 · to be the main point of contact in case of escalation for significant incidents or for service quality issues from internal and external clients;

·  to support the Head of Department in the organization and performance of recurrent activities of the team and in the participation to service review meetings, regular product calls, change management meetings;

·  to conduct or participate to Initial and Recurring Due Diligences on Service Providers together with onsite visit where required;

·  to prepare and review of Operating Memoranda and Service Level Agreements;

·  to ensure the level of services received are in adherence to the agreed service standards, also through the maintenance of issue logs, KPI and Traffic Light reports;

·  to participate to Service Review Meetings with the service providers;

·  to participate to relevant projects requesting the presence of the outsourcing control function;