Entité
Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs.
Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays.
Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société.
(1) Source : IPE « Top 500 Asset Managers » publié en juin 2025 sur la base des encours sous gestion au 31/12/2024
(2) Données Amundi au 30/06/2025
(3) Paris, Londres, Dublin, Milan, Tokyo et San Antonio (via notre partenariat stratégique avec Victory Capital)
Référence
2026-110543
Date de parution
24/03/2026
Types de métiers Crédit Agricole S.A. - IT, Digital et Data
Amundi Luxembourg is recruiting for its Fund Channel Luxembourg subsidiary.
About Fund Channel
By joining Fund Channel, you become part of a leading organisation in the financial sector. Fund Channel is a B2B fund distribution platform, jointly owned by Amundi and CACEIS. Based in Luxembourg, it operates across Europe and Asia.
Since 2005, Fund Channel has provided innovative services to facilitate fund distribution, increase transparency, and streamline processes for asset managers and fund distributors. It was awarded "Best European Distribution Platform" by Platforum for four consecutive years (2022-2025).
The recent launch of Fund Channel Liquidity gives treasurers direct access to a wide range of money market funds, reinforcing the platform’s position as a leading solution in Europe.
We build strong, human relationships with our clients, partners and regulators. Together, we make fund distribution easier. ”
ROLE
Fund Channel is seeking an experienced IT Support Manager Manager to lead and develop our Support function for Fund Channel applications.
You will be the single point of contact for critical incidents, own incident management and application monitoring, industrialize run procedures, and drive continuous improvements to meet client SLAs and operational governance standards.
- Lead day-to-day Support/RUN operations and manage the Support team (recruitment, training, performance).
- Act as single point of contact for critical incidents; manage escalations and post-mortems.
- Manage, track and report incidents, SLAs and operational KPIs.
- Design, enforce and industrialize support procedures, runbooks and playbooks.
- Maintain and evolve application monitoring and dashboards aligned with client SLAs.
- Implement reporting tools and analyze service quality to drive improvements.
- Prioritize automations and optimizations based on impact and ROI; ensure corrective actions are tracked to completion.
- Communicate effectively with internal stakeholders and clients during incidents and change activities.
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