Amundi Distribution and Wealth Division is a strategic and fast-growing business of Amundi which aims at meeting the varied and evolving needs of our third-party distribution clients worldwide.

Within the Client Experience department, the Client Insights team is responsible for managing and maximising the impact our programme of market and client insights for the Wealth & Distribution segment which covers asset managers, retail banks, insurance companies, private and wealth managers, online banks and platforms.

It is our mission to use client insight proactively to help grow our visibility and our business through activation across many media.

We have an exciting opportunity for an experienced, creative problem-solver with a strong commercial instinct to join this strategic team – someone who has a natural collaborative energy and who thrives in a dynamic, varied and fast-paced environment. 

As a senior member of the team, you will help us lead the development and implementation of initiatives that support the strategic business growth, improve customer experience, drive innovation and increase brand loyalty across the Distribution and Wealth division.  This includes working closely with various departments across the organisation to encourage client-centric thinking and leverage client insights and proprietary research to build brand and reputation.  

If you have a passion for clients, an ability to see the big picture as well as an eye for the details, you could be just the person for us.

KEY RESPONSIBILITIES 

As a Client Experience Manager, you will support the Head of Client Insights & Innovation in building the teams’ roadmap for client centricity, taking responsibility within the team for a key strategic area of the business

This will include:

·         Influencing business strategy and client communications in high priority segments based on insight and intelligence.

·         Playing a key role in building our competitor analysis and client satisfaction research to provide tangible insights and actionable recommendations while developing campaigns to leverage externally.

·         Identifying opportunities to drive improvements in the brand experience - whether physical or digital - and hence increase customer engagement.

·         Engaging directly with clients to build partnership opportunities and create and animate peer-to-peer groups for stakeholders within key client segments.

·         Developing and implementing client segmentation and personas.

Supporting the success of the function through collaboration and strong communication with various teams within the wider Wealth & Distribution division and the Amundi Group.

Relevant degree

Skills/Experience:

·         A minimum of 5-10 years’ experience in a relevant marketing, brand or strategy role in financial services.

·         Experience working within, or serving the private banking, wealth management or online banking sectors.

·         Highly organised, detail oriented with good analytical skills.

·         Resourceful, proactive and entrepreneurial.

·         Excellent communication skills: being articulate and enthusiastic in verbal, written and face-to- face dealings.

·         Ability to manage relationships with multiple senior stakeholders.

·         Ability to work collaboratively with across various teams internally and externally.

·         Fluency in English is essential. Other language skills are desirable.