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CLIENT SOLUTION & SUPPORT M/F

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Vacancy details

General information

Entity

Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.

With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.

Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].

Amundi, a trusted partner, working every day in the interest of its clients and society

[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022.

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.  

Reference

2025-97148  

Publication date

14/03/2025

Job description

Business type

Types of Jobs - Asset Management

Job title

CLIENT SOLUTION & SUPPORT M/F

Contract type

Permanent Contract

Expected start date

01/04/2025

Management position

No

Job summary

Mission

Provide support for Amundi's Front Office applications, primarily Alto Investment and, specifically, the Wealth & Management applications (Alto Wealth). Additionally, he/she will be responsible with the rest of the team for implementing and managing any issues/requests from external clients, according to the needs detailed in the service contract.

Key responsibilities & Duties

Customer Service:

  • Provide high-quality support to users of the AW tool. Mainly advisory and discretionary portfolio management.
  • Respond to inquiries via Jira and live Teams, ensuring prompt response times according to the SLA.
  • Guide the client in resolving technical and functional issues related to the use of the tool.

Resolution of Incidents:

  • Identify, analyze and solve incidents reported by clients.
  • Escalate complex issues to the development or project team when necessary.

Training and Preventive Support:

  • Conduct onboarding and training sessions for new clients.
  • Provide personalized recommendations to optimize the use of the AW platform.

Documentation:

  • Update and maintain the internal and public knowledge base with user guides, tutorials, and help articles.
  • Document usual incidents and requests to identify patterns and suggest improvements.

Interdepartmental collaboration:

  • Work closely with support and development teams to report customer needs and feedback.
  • Participate in team meetings to improve the overall customer experience.

 

Position location

Geographical area

Europe, Spain

City

  Sant Cugat del Vallés (Barcelona)

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

  • Bachelor’s degree in Engineering, Information Technology, Business or Finance.

Level of minimal experience

3-5 years

Experience

  • 3+ years of relevant experience in technical support or customer service.

Required skills

 

  • Excellent analytical skills.
  • Strong communication and interpersonal skills.
  • Problem-solving skills and a customer-focused mindset, with a focus on continuous improvement of the user experience.
  • Self-motivated and a fast learner with a proactive approach to work.
  • Ability to work both independently and collaboratively within a team.

Technical skills required

  • Advanced training in data management tools is a must (Squirrel, DBeaver, Oracle).
  • Extensive experience working with CRM tools and ticketing systems.
  • Strong command of VBA, SQL, and jql programming.
  • Proficiency in Microsoft Office for data extraction and creation of dynamic dashboards.
  • Experience working with advisory platforms, portfolio management tools, data terminals and financial information (Bloomberg) is highly desirable.
  • Knowledge of Power BI and Python is recommended.

Languages

Fluency in Spanish and English. French is a plus.