Who we are looking for

Amundi has an opening for a Junior Support Analyst VIE to join our growing team in Dublin. The successful candidate will have the opportunity to apply their existing technical skills to the support of trade management and execution activities within Europe’s largest Asset Manager.

Why this role is important to us

The Application Support team provides day-to-day assistance for end-users of ALTO – Amundi’s internally developed investment platform, now also used by over 50 external clients globally.

What you will be responsible for

·         Providing 1st level application support for production issues from initial contact through to resolution and documentation, including root-cause identification and preventative action, collaborating with business users and technology teams to resolve issues in a timely manner.

·         Using incident/problem management/prioritisation skills in the support of critical Investment business processes from Order management, Trading to Decision support and Portfolio management.

·         Processing user requests for application access and authorisation.

·         Helping to onboarding new clients onto the OMS, Trading, PMS and Risk modules of the ALTO platform.

·         Document and optimize the support activity.

·         Provide end-user training, where necessary.

What we value for the role

·         Knowledge of the Investment or Asset Management industry

·         Desire to progress within their role, both technically and in terms of business knowledge.

·         Fluency in English

·         Good communication skills, including the ability to communicate with business and development teams on both functional and technical topics.

·         Ability to work as part of a team, but also independently on own initiative, once trained.

·         Ability to work on both project and business-as-usual activities simultaneously.

We welcome applications from those who may be returning to work following a break or those who are at the beginning of their careers.

About Amundi

What we do. 

With close to 5,500 team members, and market experts in 35 countries, Amundi provides retail, institutional and corporate clients with innovative investment strategies and solutions tailored to their needs, targeted outcomes and risk profiles. Amundi manages 2.116 trillion euros of assets across six main investment hubs.

What we offer. 

We make all efforts to create a great and positive work environment, focusing on retaining, nurturing and rewarding talent. As a member of our team, you will share access to competitive and comprehensive benefits package inclusive of flexible work options, mentorship as well as an opportunity for cross-functional and geographical internal mobility and a range of development programmes to help you reach your full potential.

Inclusion, Diversity and Social & Societal Responsibility. 

We pride ourselves in being a responsible and committed financial player. We are keen to develop a responsible, demanding vision of our business, paying rigorous attention to our employees ensuring there is equal opportunity, diversity, inclusion and non-discrimination. Amundi Ireland aim to help provide the tools to help balance your professional and personal life providing access to employee networks, such as our Women’s Network, Charity Committee and Mental Health Champions.

Education & Preferred Qualifications

·         Degree level qualification in engineering, computer science or finance.

·         Good understanding of financial markets and traded instruments, including of the role of Front, Middle and Back Office applications within Investment Management.

·         Hands-on experience with XML and SQL