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FUND CHANNEL - Client Service Officer (CDI) H/F

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Détail de l'offre

Informations générales

Entité

Premier gérant d'actifs européen parmi les 10 premiers acteurs mondiaux (1), Amundi propose à ses 100 millions de clients - particuliers, institutionnels et entreprises - une gamme complète de solutions d'épargne et d'investissement en gestion active et passive, en actifs traditionnels ou réels. Cette offre est enrichie de services et d'outils technologiques qui permettent de couvrir toute la chaîne de valeur de l'épargne. Filiale du groupe Crédit Agricole, Amundi est cotée en Bourse et gère aujourd'hui près de 2 300 milliards d'euros d'encours (2). Ses six plateformes de gestion internationales (3), sa capacité de recherche financière et extra-financière, ainsi que son engagement de longue date dans l'investissement responsable en font un acteur de référence dans le paysage de la gestion d'actifs.
Les clients d'Amundi bénéficient de l'expertise et des conseils de 5 500 professionnels dans 35 pays.
Amundi, un partenaire de confiance qui agit chaque jour dans l'intérêt de ses clients et de la société.

(1) Source : IPE « Top 500 Asset Managers » publié en juin 2025 sur la base des encours sous gestion au 31/12/2024
(2) Données Amundi au 30/06/2025
(3) Paris, Londres, Dublin, Milan, Tokyo et San Antonio (via notre partenariat stratégique avec Victory Capital)  

Référence

2026-107226  

Date de parution

14/02/2026

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Commercial / Relations Clients

Intitulé du poste

FUND CHANNEL - Client Service Officer (CDI) H/F

Type de contrat

CDI

Date prévue de prise de fonction

16/03/2026

Poste avec management

Non

Missions

Amundi Luxembourg is recruiting for its Fund Channel Luxembourg subsidiary.

About Fund Channel

By joining Fund Channel, you become part of a leading organisation in the financial sector. Fund Channel is a B2B fund distribution platform, jointly owned by Amundi and CACEIS. Based in Luxembourg, it operates across Europe and Asia.

Since 2005, Fund Channel has provided innovative services to facilitate fund distribution, increase transparency, and streamline processes for asset managers and fund distributors. It was awarded "Best European Distribution Platform" by Platforum for four consecutive years (2022-2025).

The recent launch of Fund Channel Liquidity gives treasurers direct access to a wide range of money market funds, reinforcing the platform’s position as a leading solution in Europe.

We build strong, human relationships with our clients, partners and regulators.Together, we make fund distribution easier.

 

MISSIONS

  • Act as primary point of contact for client enquiries (phone, email, portal), ensuring timely, accurate and professional responses across all products and services.
  • Master and support the different digital platforms used by our clients (client portals, reporting tools, order entry systems); provide first line assistance and training on platform features.
  • Conduct periodic service reviews for clients (service levels, reporting quality, platform usage) and propose improvement actions.
  • Coordinate with Operations and Product teams to resolve client issues and implement client requests.
  • Monitor service KPIs and SLAs; escalate issues and propose process improvements to reduce risk and increase efficiency.
  • Participate in product or project roll-outs (e.g., new reporting formats, system upgrades) and user acceptance testing where required.

Localisation du poste

Zone géographique

Europe, Luxembourg

Ville

  Luxembourg

Critères candidat

Niveau d'études minimum

Bac + 3 / L3

Formation / Spécialisation

  • Bachelor’s degree in Finance, Economics, Business or equivalent.

Niveau d'expérience minimum

3 - 5 ans

Expérience

  • 1–5+ years’ experience in asset management, custody, wealth management or client operations, preferably in a multi‑product environment.
  • Experience with client digital platforms, CRM systems and reporting tools; ability to learn and support new technologies quickly.
  • Fluent in French and English; additional languages (Italian, German) would be an asset

Compétences recherchées

  • Client‑centric: proactive, responsive and focused on building trust and long‑term relationships
  • Tech‑savvy and curious: comfortable with digital platforms and able to guide clients through online tools.
  • Collaborative liaison: effective at coordinating with internal operational experts and cross‑functional teams to deliver end‑to‑end solutions.
  • Clear communicator: explains technical/operational matters simply to non‑technical clients.
  • Analytical problem‑solver: resourceful, organized and able to identify root causes and drive sustainable fixes.
  • Attention to detail: meticulous with documentation and reconciliations to minimise operational risk.
  • Resilient and adaptable: keeps composure under pressure and adapts to evolving client needs and priorities.

Outils informatiques

  • Proficient with MS Office (Excel mandatory).

Langues

French and English