General information
Entity
Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.
With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].
Amundi, a trusted partner, working every day in the interest of its clients and society
[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022.
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.
Reference
2025-99735
Publication date
07/05/2025
Job description
Business type
Types of Jobs - Asset Management
Job title
VIE - Client Solutions and Support M/F
Contract type
VIE Programme
Term (in months)
12-24
Expected start date
01/07/2025
Management position
No
Job summary
"Relationship management for Spanish Clients. Client Business Support Department in Wealth & Management applications (Alto Wealth)".
Ensure the technical operational support of production systems, resolving incidents, managing integrations, and designing data correction plans to maintain the integrity and availability of business information. Key responsibilities:
- Monitoring and Support: Ensure the stable operation of critical production systems, addressing second-level incidents within the established SLAs.
- User management: Identify and resolve issues with users, monitoring and mapping roles consistency, through Keycloak.
- Data Plan correction: Design and implement plans to correct data in the database, ensuring traceability and change control
- Release management: involves planning and testing in PPR focuses on validating functionality and performance to identify issues prior to production deployment.
- Collaboration in Meetings: Actively participate in meetings with IT for incident follow-up and process improvement. Daily meetings with the Clients or Amundi support teams.
Position location
Geographical area
Europe, Spain
City
Sant Cugat del Vallés, Barcelona
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Engineering in Systems, Computer Science, IT Technical Degree, or equivalent training with relevant experience.
Level of minimal experience
0-2 years
Experience
- Desirable: Knowledge in business operations, financial processes, and portfolio management.
Required skills
- Functional/technical analysis skills for production environments.
- Ability to interact with both technical and business teams.
- Autonomy to define and execute data correction plans.
- Clear and traceable documentation skills.
- Effective incident management and escalation to other teams.
- Responsible, team player and organized.
Technical skills required
Knowledge of ticketing tools (ServiceNow, Jira).
Experience with monitoring and log tools (e.g., Splunk).
Database (advanced): Squirrel, SQL skills and Java for complex queries, analysis.
Experience with Postman for API/REST service testing.
Understanding of integrations and data flows (APIs, queues).
Languages
Fluency in English. Knowledge of Spanish will be desirable to provide support Spanish clients.
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