General information
Entity
Amundi, the leading European asset manager, ranking among the top 10 global players (1), offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets. This offering is enhanced with IT tools and services to cover the entire savings value chain. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages close to €2.3 trillion of assets (2). With its six international investment hubs (3), financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
Amundi clients benefit from the expertise and advice of 5,500 employees in 35 countries.
Amundi, a trusted partner, working every day in the interest of its clients and society
(1) Source: IPE “Top 500 Asset Managers” published in June 2025, based on assets under management as at 31/12/2024
(2) Amundi data as at 30/06/2025
(3) Paris, London, Dublin, Milan, Tokyo and San Antonio (via our strategic partnership with Victory Capital)
Reference
2026-117062
Publication date
03/11/2026
Job description
Business type
Types of Jobs - IT, Digital et Data
Job title
STAGE - Helpdesk Officer H/F
Contract type
Internship/Trainee
Term (in months)
6 to 12 months
Expected start date
04/01/2027
Management position
No
Job summary
Joining the IT team on infrastructure & support tasks:
-Understand the user questions and respond with supportive & openminded solutions
-Dive into helpdesk challenges autonomously to find a solution, optionally consulting the Luxembourg peers or the expert teams
-Provide user guidelines for self-a-Complete IT knowledge base with solutions identified
-Share innovation with the team improving existing processes
-Prepare and share Teams-based surveys
-Setup (automated) reports on statistics available or on the current situation
-Maintain the existing infrastructure and software environment by the user’s needs
-Implement new components following the dynamic of the IT landscape on the Finance industry
-Ensure IT Security by following the regulatory needs and best-practice standards.
Participating in employee training actions to the requirements of Compliance (AML, Fraud…):
-Participating in the permanent improvement of the systems in place.
Supplementary Information
Signing a tripartite internship agreement is mandatory.
Position location
Geographical area
Europe, Luxembourg
City
Luxembourg
Candidate criteria
Minimal education level
2 years of higher education (L2)
Academic qualification / Speciality
Higher education in Informatics
Level of minimal experience
0-2 years
Experience
No professional experience is required but we expect the candidate to have started studies in Informatics.
Required skills
- Teamwork, able to adapt on new situations quickly
- Skills in analysis and synthesis, organization and rigor
- Honesty, moral sense and integrity
- Autonomy, reactive and working sense
Technical skills required
Experience with SQL, C#, Web development
Languages
Good level in English written and oral, French is an advantage