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VIE - IT Desktop and Infrastructure Support Engineer H/F


Détail de l'offre

Informations générales

Entité

Amundi est le premier asset manager européen en termes d'actifs sous gestion, et se classe dans le top 10 mondial [1]. Le Groupe gère 1 476 milliards[2] d'euros et compte six plateformes de gestion principales[3]. Amundi offre à ses clients d'Europe, d'Asie-Pacifique, du Moyen-Orient et des Amériques une large gamme d'expertises et de solutions d'investissement en gestion active, passive et en actifs réels et alternatifs. Les clients d'Amundi ont également accès à une offre complète d'outils et de services. Ayant son siège social à Paris, Amundi est cotée en Bourse depuis novembre 2015.

Grâce à ses capacités de recherche uniques et au talent de près de 4 500 collaborateurs et experts des marchés, basés dans 37 pays, Amundi fournit aux particuliers, aux clientèles institutionnelles et corporate des solutions d'épargne et d'investissement innovantes pour répondre à leurs besoins, objectifs de rendement et profils de risque spécifiques.

[1] Source : IPE « Top 400 asset managers » publié en juin 2018 sur la base des encours sous gestion à décembre 2017
[2] Données Amundi au 31 mars 2019
[3] Plateformes de gestion : Boston, Dublin, Londres, Milan, Paris et Tokyo  

Référence

2018-33966  

Date de parution

05/12/2019

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - Systèmes d'information / Maîtrise d'Ouvrage

Type de contrat

VIE

Durée (en mois)

12

Date prévue de prise de fonction

01/05/2019

Poste avec management

Non

Missions

General Description 

Reporting to the North Asia IT Manager and as a member of the Asia ex-Japan IT team, the incumbent will be responsible of the support of Desktop, laptops, videoconference and telephony environment for Amundi Hong-Kong locally and remotely to all Amundi Asia ex-Japan entities.

The role will be focused on resolving incidents and user requests, along with pro-active participation in the day-to-day support activities such as asset, knowledge and problem management. The incumbent will be the main point of contact for Desktop engineering and will be engaged in new technology projects and rollouts.

The opportunity to be progressively involved in server architecture day to day operation will be given to the incumbent after a certain period.

Responsibilities 

The key area of responsibilities will include:

Provide first level support (managing and resolving end-user requests related to personal computers and office applications ) for computer and mobile device issues; escalate complex problems to the appropriate 2nd level support team
Work with 2nd level support team to resolve business applications issues. Configure, deploy and support IT hardware, including desktops, laptops, mobile devices, peripherals, and network equipment (IP Phones, etc.) in a LAN environments.
Install, organize, and troubleshoot software packages, including operating systems, desktop software, and custom applications
Schedule and monitor security patches deployment
Coordinate with equipment vendors and 3rd party suppliers to resolve technical issues
Organize workstations and IP Phones move
Maintain accurate inventories of software and hardware assets
Use a ticketing system to track and maintain high level of service and support
Provide on call support if required
Decommissioning / disposal of IT equipment, when necessary
Dealing with suppliers and external providers (purchasing of new IT equipment, new equipment test, etc.)
Coordinate upgrades and new deployment projects with AMUNDI HQ Desktop team
Technical procedures update and review
Involvement in continual improvement initiatives and project work is also expected.

 

Localisation du poste

Zone géographique

Asie, Hong-Kong

Ville

Hong-Kong

Critères candidat

Niveau d'études minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

IT, finance

Niveau d'expérience minimum

0 - 2 ans

Expérience

2 to 3 years of experience providing desktop support in a Windows based environment

Compétences recherchées

• Must be customer focused
• Must be a team player with a proven desire and ability to quickly pickup new processes and technologies
• Must be able to prioritize and manage own time effectively and able to work unsupervised
• Strong analytical and technical skills

Outils informatiques

• Demonstrated experience in configuring, installing and troubleshooting Windows 7 / Windows 10, Microsoft Office 2010-2016 environment
• Experience in PC management & support and good knowledge of IT hardware (Laptops, Desktops etc.)
• Hands-on experience in troubleshooting email issues and a solid understanding of Office applications and Windows desktop architecture
• Good knowledge of networking protocols and security practices
• Ability to configure end-user smartphones
• Familiarity with windows server architecture and VMware concept
• Familiarity with a ToIP telephony environment
• Familiarity with network print solutions and multifunction devices

Langues

• Fluent in English. French and Mandarin would be ideal