General information
Entity
Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.
With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].
Amundi, a trusted partner, working every day in the interest of its clients and society
[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022
Reference
2023-78043
Publication date
03/06/2023
Job description
Business type
Types of Jobs - IT, Digital et Data
Job title
VIE IT Service Desk Level 1 Support M/F
Contract type
VIE Programme
Term (in months)
18
Expected start date
01/06/2023
Management position
No
Job summary
As a member of the “Level 1 Service Desk Spain" the main responsibilities will be:
- Provide technical support to users both in Barcelona and in Madrid.
- Manage the tasks generated in the JIRA space “Service Desk Spain” and ensure that SLA’s are being fulfilled.
- Keep track of the ITS KPIs
- Collaborate in projects and small developments related with specific applications.
Position location
Geographical area
Europe, Spain
City
Barcelona
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Technical degree on Computer Science
Level of minimal experience
0-2 years
Experience
Experience in Service Desk Support would be desirable
Required skills
We are looking for a candidate who enjoys customer support, as well as providing support in the configuration and maintenance of computers & devices (laptops, screens,...).
Technical skills required
- IT experience: Comms, network, laptops, servers and/or OS (Windows, Linux)
- Languages: Knowledge of PL/SQL, Python & Java.
- Experience using Confluence and/or JIRA would also be recommended.
Languages
English (Fluent)
Languages
Fluent in English. Spanish is a plus.
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