Moteur de recherche d'offres d'emploi Amundi

VIE IT Service Desk Level 1 Support M/F

Vacancy details

General information


Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.

With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.

Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].

Amundi, a trusted partner, working every day in the interest of its clients and society

[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022




Publication date


Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

VIE IT Service Desk Level 1 Support M/F

Contract type

VIE Programme

Term (in months)


Expected start date


Management position


Job summary

As a member of the “Level 1 Service Desk Spain" the main responsibilities will be:

  • Provide technical support to users both in Barcelona and in Madrid.
  • Manage the tasks generated in the JIRA space “Service Desk Spain” and ensure that SLA’s are being fulfilled.
  • Keep track of the ITS KPIs
  • Collaborate in projects and small developments related with specific applications.

Position location

Geographical area

Europe, Spain



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Technical degree on Computer Science

Level of minimal experience

0-2 years


Experience in Service Desk Support would be desirable

Required skills

We are looking for a candidate who enjoys customer support, as well as providing support in the configuration and maintenance of computers & devices (laptops, screens,...).

Technical skills required

  • IT experience: Comms, network, laptops, servers and/or OS (Windows, Linux)
  • Languages: Knowledge of PL/SQL, Python & Java.
  • Experience using Confluence and/or JIRA would also be recommended.


English (Fluent)


Fluent in English. Spanish is a plus.