Amundi Luxembourg is recruiting for its subsidiary, Fund Channel.

We are a regulated B2B fund distribution platform created in 2005, jointly owned by Amundi and Caceis, based in Luxembourg. We have been ranked as the best European platform four years in a row, in 2022, 2023, 2024 and 2025. (source: Platforum).

Our mission is to provide a unique combination of value added services to facilitate fund distribution, strengthen transparency and improve processes. We built a marketplace ecosystem to which Assets Managers and Distributors have access, and operate across a dozen different countries in Europe and Asia; and have offices in Switzerland, Singapore, and Italy.

Fund Channel has more than EUR 330 billion of assets under intermediation providing a “one-stop-shop” solution for asset managers and distributors. Fund Channel services are based on solid human relationships, as well as high levels of automation.

Together we make fund distribution easier!

MISSIONS

• Act as primary point of contact for client enquiries (phone, email, portal), ensuring timely, accurate and professional responses across all products and services.
• Master and support the different digital platforms used by our clients (client portals, reporting tools, order entry systems); provide first line assistance and training on platform features.
• Conduct periodic service reviews for clients (service levels, reporting quality, platform usage) and propose improvement actions.
• Coordinate with Operations and Product teams to resolve client issues and implement client requests.
• Monitor service KPIs and SLAs; escalate issues and propose process improvements to reduce risk and increase efficiency.
• Participate in product or project roll-outs (e.g., new reporting formats, system upgrades) and user acceptance testing where required.

• Bachelor’s degree in Finance, Economics, Business or equivalent.

• 1–5+ years’ experience in asset management, custody, wealth management or client operations, preferably in a multi‑product environment.
• Experience with client digital platforms, CRM systems and reporting tools; ability to learn and support new technologies quickly.
• Fluent in French and English; additional languages (Italian, German) would be an asset

• Client‑centric: proactive, responsive and focused on building trust and long‑term relationships
• Tech‑savvy and curious: comfortable with digital platforms and able to guide clients through online tools.
• Collaborative liaison: effective at coordinating with internal operational experts and cross‑functional teams to deliver end‑to‑end solutions.
• Clear communicator: explains technical/operational matters simply to non‑technical clients.
• Analytical problem‑solver: resourceful, organized and able to identify root causes and drive sustainable fixes.
• Attention to detail: meticulous with documentation and reconciliations to minimise operational risk.
• Resilient and adaptable: keeps composure under pressure and adapts to evolving client needs and priorities.

• Proficient with MS Office (Excel mandatory).