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Applications Support Analyst M/F

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Vacancy details

General information

Entity

Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.

With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.

Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].

Amundi, a trusted partner, working every day in the interest of its clients and society

[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022.

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.  

Reference

2025-103116  

Publication date

12/09/2025

Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Applications Support Analyst M/F

Contract type

VIE Programme

Term (in months)

2 years

Expected start date

01/01/2026

Management position

No

Job summary

General Description 

  • The incumbent will work as the second line users’ support, provide users’ training on global systems and be involve in global application rollout.
  • The incumbent will participate in local application development.
  • The incumbent will need to possess excellent interpersonal skills to handle users’ requests and good technical capabilities to support the wide range of applications running on the AMUNDI Global Platform (Front Office, Trading, Middle Office, Risk, Referential, Compliance, Finance etc).

 

Job Responsibilities 

  • Provide second line support of all business applications and systems.
  • Identify problem areas and resolve or escalate to AMUNDI Paris, if required
  • Provide system and incident management and control 
  • Support business users teams to implement business process or system changes
  • Participate in global rollout of applications (UAT, Go-live follow-up) and provide IT system unit testing
  • Provide end-user training if required.
  • Provide business insight and technical expertise across the different sites and continuously look for improvement opportunity within the team, processes and procedures
  • Work and co-ordinate with other AMUNDI IT teams in resolving customer problems, to design, to develop, to test and to deploy application solutions.
  • Document and optimize the support activity

Position location

Geographical area

Asia, Japan

City

Tokyo

Candidate criteria

Minimal education level

Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent

Academic qualification / Speciality

IT

Level of minimal experience

0-2 years

Required skills

  • Strong analytical skill and very good Relationship Building Skills
  • Application support experience as well as IT infrastructure systems’ understanding is a strong plus
  • Good programming in the following language (Python or/and Java) and database skills

Languages

Good English communications skills, both verbal and written