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Moteur de recherche d'offres d'emploi Amundi

Client Services Officer M/F


Vacancy details

General information

Entity

Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.

With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.

Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].

Amundi, a trusted partner, working every day in the interest of its clients and society

[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022


By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.  

Reference

2024-90513  

Publication date

28/06/2024

Job description

Business type

Types of Jobs - Asset Management

Job title

Client Services Officer M/F

Contract type

Permanent Contract

Expected start date

01/09/2024

Management position

No

Job summary

Client On-boarding

  • Onboard new accounts, coordinate account and fund changes and closing in collaboration with the corresponding centers of expertise and other internal/external stakeholders. (Set up dedicated funds / products and manage modifications to the client mandates or dedicated funds.).  Chair kick-off meeting, preparation meeting and post-launch meeting for mandate launch.
  • Prepare and internally circulate Summary of New Discretionary Investment Advisory Account and obtain official approval through internal business Approval system.
  • Assist and co-ordinate the review of legal agreements, investment guidelines, operating memorandum and IMAs/SLAs with internal departments and the client.
  • Conduct KYC (Know Your Client) for institutional clients – maintain KYC data and relevant documents in KYC system.
  • Account data management – feed information on an account management system.

Client Query Management

  • Act as a point of contact for client queries received through various channels
  • Handle issues and complains in line with agreed procedure in collaboration with sales teams.
  • Act as the main Relationship Manager for a major trust bank who distributes our multi-asset strategy product to pension funds.

 Fund-Handling Management

  • Performs duties associated with contract change, fund document change and regulatory changes.
  • Share all the relevant fund-related information and effects with Sales teams, and support them for timely and accurate communication with client.
  • Maintain clients’ account data.

 Liaison with other regions

  • Communication on various matters and issues related to Institutional Business Division (IBD) business, on behalf of Japan.

Reporting

  • Clearly communicate client reporting requirements to the relevant team, manage timelines and send the produced reports to the clients.
  • Ensures delivery of legal documents, fund information and fund reports to the clients
  • Ensures timely and accurate delivery of client reports, in collaboration with the Reporting team and Sales team.

Supplementary Information

Candidate should hold a Japan working Visa or have no restrictions on working in Japan

Position location

Geographical area

Asia, Japan

City

Tokyo

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor egree / BSc Degree or equivalent

Level of minimal experience

6-10 years

Required skills

Experience and other requirements:

  • Proficiency in Japanese and English
  • Strong interpersonal and communication skills
  • Strong PC skills (Word, Excel, PPT)

Languages

Proficiency in English and Japanese required