The VIE will be in charge of Business support for local final users. Participate in business projects and automation processes.  He will also coordinate topics with IT teams in Central Europe and in Paris to ensure the smooth resolution of all Jira tickets and issues raised by external clients and local teams in Austria, by himself or with the help of experts from the HUB ( Paris & Dublin).

He will handle the Jira dashboard of local entity and support with providing regular KPIs to local manager for a better view on current situation.

Provide assessment for current support process and training to local business teams if needed.

·  Provide first line support Amundi Investment platform

.  Identify problem areas and resolve or escalate to Amundi Paris, if required

·  Provide system and incident management and control
·  Participate in local small application development if required

·  Support business users teams to implement business processes or system changes

·  Participate in the global rollout of applications (UAT, Go-live follow-up) and provide IT system unit testing

·  Provide end-user training if required

·  Provide business insight and technical expertise across the different sites and continuously look for opportunities for improvement within the team e.g. processes and procedures

· Work and co-ordinate with other Amundi IT teams to resolve customer problems.
·  Document and optimize the support activity

Economy / Math /  IT

Attentive and good communication skills

high affinity with IT tools

good base for understanding asset management universe

efficient and fast learning capacity
Process-oriented way of thinking

SQL - Good knowledge

Python - Intermediary knowledge

Jira/Confluence – basis
Uipath/RPA – nice to have