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Moteur de recherche d'offres d'emploi Amundi

VIE PRAGUE - Customer Journey Specialist M/F


Vacancy details

General information

Entity

Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.

With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.

Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].

Amundi, a trusted partner, working every day in the interest of its clients and society

[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022.

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.  

Reference

2025-102764  

Publication date

22/08/2025

Job description

Business type

Types of Jobs - Marketing & Communication

Complementary business types

Types of Jobs - IT, Digital et Data

Job title

VIE PRAGUE - Customer Journey Specialist M/F

Contract type

VIE Programme

Term (in months)

24

Expected start date

01/10/2025

Management position

No

Job summary

  • Map customer journeys and analyze competitor strategies.
  • Support development and management of current digital tools and websites for 3 countries CZ, SK, BG.
  • Test and validate the UX/UI of new global applications to ensure functionality and user-friendliness.
  • Refine customer personas and support content strategy.
  • Analyze data, create reports, and improve customer experience.
  • Manage tickets in JIRA and ensure data/document accuracy on digital tools.
  • Collaborate across Czech and French teams to align strategies.

Position location

Geographical area

Europe, Czech Republic

City

  Prague

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

University degree 2nd level, economic or marketing field

Level of minimal experience

0-2 years

Experience

2yrs working half time on similar positions related to digital marketing or investment funds/digital field

Required skills

• Tech savvy, interest in digital apps/online world & marketing in general, interest in investments
• Being independent and highly self-motivated is essential
• Written and spoken English at C1 level
• Ability to simplify complex concepts
• Attention to detail
• Creativity
• Ability to analyze data and draw conclusions to improve tools
• Ability to learn, search for information, and use AI

Technical skills required

• Advanced knowledge of PowerPoint, Word, and Excel
• Familiarity with Google Analytics or similar tool

Languages

English (Fluent)

Languages

Written and spoken English at C1 level is a must; Czech/Slovak/Bulgarian is a big PLUS