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IT Support Analyst M/F

Vacancy details

General information


Amundi is Europe's largest asset manager by assets under management and ranks in the top 101 globally. It manages 1.476 trillion2 euros of assets across six main investment hubs3. Amundi offers its clients in Europe, Asia-Pacific, the Middle East and the Americas a wealth of market expertise and a full range of capabilities across the active, passive and real assets investment universes. Clients also have access to a complete set of services and tools. Headquartered in Paris, Amundi was listed in November 2015.
Thanks to its unique research capabilities and the skills of close to 4,500 team members and market experts based in 37 countries, Amundi provides retail, institutional and corporate clients with innovative investment strategies and solutions tailored to their needs, targeted outcomes and risk profiles.

1 Source IPE “Top 400 asset managers” published in June 2018 and based on AUM as of end December 2017
2 Amundi figures as of March 31, 2018
3 Investment hubs: Boston, Dublin, London, Milan, Paris and Tokyo   



Publication date


Job description

Business type

Types of Jobs - Information systems / IT Project management

Contract type

Permanent Contract

Management position


Job summary

Role Overview

Amundi has an opportunity for a Senior IT Support Analyst with investments management industry experience to join the Dublin-based Application Management team responsible for Daily Support for our Internal OMS, Risk Budgeting and Performance Systems.  Support is also provided to external Clients using Amundi Systems.


Principal Tasks

  • Consistently deliver superior client service and initiate/lead continuous improvement processes that will result in the prevention of potential problems and/or fix shortcomings within existing applications and contribute to improving service and operational excellence to our users.
  • Provide subject matter expertise and use of incident/problem management skills in the daily production of Support of a wide variety of asset types including Derivatives
  • Provide in-depth 1st/2nd line application support for production issues from initial contact through to resolution, including root cause identification and implementing preventative action
  • Manage Critical daily Batch flows through multiple internal Systems with an appreciation of the full dataset and its impacts to users. Manage production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathering for reporting purposes). Ensure clients and management are kept up to date.
  • Develop and maintain relationships with users, including Portfolio Managers and other internal and external groups.
  • Provide Operational decision support for the Trade Flows from beginning to end
  • Build a competent understanding of the technical infrastructure to contribute to its future development
  • Data analysis and SQL DB support for intra-day Investment support activities.

Position localisation

Geographical area

Europe, Ireland



Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• CFA level 1 or Equivalent Business exposure to the mutual funds industry a plus

Required skills

•Proven problem solving abilities
•Excellent interpersonal skills
•Ability to work as part of a team
•Flexible and adaptable
•Business and technical analytical skills
•Ability to work to a deadline
•Ability to coordinate and lead incident meetings across multiple teams

Technical skills required

• The ideal candidate(s) would ideally have 4+ years' experience in a customer-facing role within the investment management industry together with knowledge of financial instruments and the workflow between front, middle and back office applications.
• Strong knowledge of OMS, trading, performance and risk platforms would be advantageous
• Proven experience matching complex batch processes adapting to multiple technologies.
• Excellent knowledge of Equity, Fixed Income, FX, OTC, CDS and other Trading Instruments
• Full knowledge of end to end trade flows
• Excellent SQL and Excel skills
• Expertise in and ability to solve complex IT reliability issues in a fast paced and highly specialized financial services environment which requires specific business and financial acumen
• Appreciation of the monetary impact of reliable technical availability on business results