General information
Entity
Amundi, the leading European asset manager, ranking among the top 10 global players [1], offers its 100 million clients - retail, institutional and corporate - a complete range of savings and investment solutions in active and passive management, in traditional or real assets.
With its six international investment hubs [2], financial and extra-financial research capabilities and long-standing commitment to responsible investment, Amundi is a key player in the asset management landscape.
Amundi clients benefit from the expertise and advice of 5,300 employees in 35 countries. A subsidiary of the Crédit Agricole group and listed on the stock exchange, Amundi currently manages more than €2.0 trillion of assets [3].
Amundi, a trusted partner, working every day in the interest of its clients and society
[1] Source: IPE “Top 500 Asset Managers” published in June 2022, based on assets under management as at 31/12/2021
[2] Boston, Dublin, London, Milan, Paris and Tokyo
[3] Amundi data including Lyxor as at 31/03/2022
By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
2024-93927
Publication date
11/11/2024
Job description
Business type
Types of Jobs - IT, Digital et Data
Job title
Business Support and Analyst M/F
Contract type
Permanent Contract
Expected start date
01/12/2024
Management position
No
Job summary
Responsibilities :
- Provide level 1 - 2 of support to users on Global IT Platform
- Escalate to third level of support if necessary and ensure issues are solved
- Provide up to level 3 support for local development scripts (vba / python)
- Coordinate incidents follow-up and report
- Organize the follow up / prioritization of issues and enhancement requests
- Together with the users, their business line and the global IT teams (Global IT Platform)
- Together with the local vendors (Local Japanese software).
- Manage reports and KPI related to issues and reliability plans
- Provide business insight and technical expertise across the different sites and continuously look for improvement opportunity within the team, processes and procedures
- Document and optimize the support activity
Supplementary Information
Candidate should hold a Japan working Visa or have no restrictions on working in Japan
Position location
Geographical area
Asia, Japan
City
Tokyo
Candidate criteria
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
Bachelor Degree / BSc Degree or equivalent (Minimal)
Level of minimal experience
3-5 years
Experience
Soft Skills required
- Ability to understand technically and functionally complex Asset Management software developed in foreign countries
- Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
- Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
- Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
- Ability to work independently and as a member of a team
Experience and other requirements
- Proficiency in English and in Japanese. French would be a strong plus
- Experience in supporting application : 3 years minimum
- Experience in SQL
- Experience in development : Java / Python / VBA – would be a plus
- Knowledge in Finance, preferably in Asset Management
Required skills
Soft Skills required
- Ability to understand technically and functionally complex Asset Management software developed in foreign countries
- Clear and synthetic written and oral communication skills, ability to communicate with foreign teams, mostly based in Europe
- Understand user needs and reformulate them in specifications. Assess cost/benefit of such needs to be able to explain them to committees that will prioritize them.
- Be rigorous and tenacious to make sure requests and issues are properly addressed by vendors or European support and development teams
- Ability to work independently and as a member of a team
Experience and other requirements
- Proficiency in English and in Japanese. French would be a strong plus
- Experience in supporting application : 3 years minimum
- Experience in SQL
- Experience in development : Java / Python / VBA – would be a plus
- Knowledge in Finance, preferably in Asset Management
Languages
Proficiency in English. French and Japanese would be a strong plus
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